Desktop Support (L1) #988468 Job at Dexian, Brookshire, TX

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  • Dexian
  • Brookshire, TX

Job Description

Job Description

Job Title : Level 1 Desktop Support Technician

Location: Brookshire, TX (Onsite)

Job Type: Full-Time

Experience Level: Entry to Junior (1 –2 years)

Job Summary

We are seeking a reliable and customer-focused Level 1 Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).

Key Responsibilities

  • Provide Level 1 technical support for hardware, software, and peripheral issues
  • Troubleshoot issues related to Windows and/or macOS systems
  • Support users with login issues, password resets, and basic account access
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Escalate unresolved issues to Level 2 support teams as needed
  • Document incidents, requests, and resolutions in a ticketing system
  • Assist with new hire onboarding and equipment setup
  • Follow IT policies, procedures, and security best practices
  • Deliver professional and courteous support to all end users

Required Qualifications

  • CompTIA A+ certification (required)
  • (Network+ or Security+ is a plus)
  • Basic knowledge of:
  • Windows 10/11 (macOS exposure a plus)
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • Hardware troubleshooting (desktops, laptops, peripherals)
  • Strong verbal and written communication skills
  • Ability to work onsite in Brookshire, TX
  • Willingness to learn and grow in an IT support environment

Preferred Qualifications

  • Previous experience in a Help Desk or Desktop Support role
  • Familiarity with:
  • Active Directory (user accounts, password resets)
  • Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Remote support tools
  • Customer service or technical support background

Work Environment

  • Onsite support in an office or warehouse environment
  • May require walking, lifting IT equipment (up to ~25 lbs)
  • Standard business hours; occasional after-hours support may be required

Compensation & Benefits

  • Competitive hourly rate or salary (based on experience)
  • Benefits package may include health insurance, PTO, and paid holidays
  • Opportunity for training, certification growth, and career advancement

Job Tags

Hourly pay, Full time, Work at office,

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